Please be aware that all orders are processed within 2-3 business days. Weekends, holidays or sale periods are not included.

Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.

All orders that are placed on Friday by 12PM EST will begin to process the following Monday.

DOMESTIC SHIPPING RATES
  • Standard Shipping: $9.99 (5 business days)
  • 2-Day Priority Shipping: $19.99 (2 business days)
INTERNATIONAL SHIPPING RATES
  • Canada: $24.99 (5-10 business days)
  • United Kingdom: $34.99 (5-10 business days)
  • All Other Countries $34.99 (5-10 business days)
Please note that CAPTIVATE ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by CAPTIVATE and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to CAPTIVATE, we will not resend your package and instead issue store credit in the amount of the subtotal of your order (not including shipping fee).

CAPTIVATE is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to).

**A signature is required upon delivery of all packages. Please remain up to date with your tracking updates and arrange for someone to be available to sign for your package. If USPS attempts delivery and you are not available, please report to your local USPS Office immediately to claim your package before it is returned to us**